SHIPPING

Shipping Times & Tracking — We process and ship orders as quickly as possible, and every shipment includes tracking so you can follow your package from dispatch to delivery. Estimated delivery times are 7–14 business days (tracked) for Canada & the USA, and 9–17 business days (tracked) for International orders (including the UK). Please note that during periods of high volume, promotions, holidays, or carrier delays, delivery may take longer than the estimated window—in rare cases, up to 2–4 weeks. As soon as your order ships, you’ll receive a confirmation email with your tracking information, and updates will appear as your package moves through the courier network. If your tracking hasn’t updated for several days, your order appears delayed, or you have any questions at all about your shipment, we’re here to help—email us anytime at AurixIce@AurixIce.com and our team will respond as soon as possible to make sure you’re taken care of.